Privacy Policy
Last Updated: October 26th 2024
1. Introduction
Welcome to Klaro SMA's Privacy Policy. This policy describes how Klaro SMA ("we," "our," or "us") collects, uses, and protects your personal information when you use our website and services.
2. Information We Collect
2.1. Information You Provide
We collect information that you voluntarily provide, including:
- Name and contact information
- Email address
- Phone number
- Business information
- Social media account details
- Payment information
- Communication preferences
2.2. Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address
- Browser type
- Device information
- Operating system
- Usage data
- Cookies and similar technologies
- Geographic location
- Access times and dates
2.3. Social Media Data
When you connect your social media accounts, we may collect:
- Profile information
- Post data
- Engagement metrics
- Audience insights
- Account performance data
3. How We Use Your Information
3.1. Primary Purposes
We use your information to:
- Provide and maintain our services
- Process payments
- Send service notifications
- Deliver automated social media posts
- Generate analytics and insights
- Respond to customer service requests
- Send marketing communications
3.2. Additional Uses
Your information may also be used to:
- Improve our services
- Personalize user experience
- Analyze service usage
- Detect and prevent fraud
- Comply with legal obligations
- Enforce our terms of service
4. Information Sharing and Disclosure
4.1. We May Share Information With:
- Service providers and contractors
- Payment processors
- Analytics providers
- Marketing partners
- Social media platforms
- Legal authorities when required
4.2. We Do Not:
- Sell personal information to third parties
- Share information for marketing purposes without consent
- Disclose more information than necessary for service provision
5. Data Security
5.1. Security Measures
We implement appropriate security measures including:
- Encryption of sensitive data
- Secure servers
- Regular security assessments
- Access controls
- Employee training
- Incident response procedures
5.2. Data Retention
We retain your information for:
- The duration of our service relationship
- As required by law
- As needed for legitimate business purposes
6. Your Rights and Choices
6.1. You Have the Right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Restrict processing of your data
- Export your data
- Withdraw consent
6.2. To Exercise Your Rights:
7. Cookies and Tracking Technologies
7.1. We Use:
- Essential cookies for website functionality
- Analytics cookies to understand usage
- Marketing cookies for targeted advertising
- Social media cookies for content sharing
7.2. Cookie Management
You can manage cookie preferences through:
- Browser settings
- Our cookie preference center
- Third-party opt-out tools
8. Children's Privacy
We do not knowingly collect or solicit information from anyone under 13 years of age. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.
9. International Data Transfers
9.1. Data Transfer Methods
When we transfer data internationally, we ensure appropriate safeguards through:
- Standard contractual clauses
- Data processing agreements
- Adequacy decisions
- Privacy Shield certification (where applicable)
10. Updates to This Policy
10.1. Policy Changes
- We may update this policy periodically
- Changes will be posted on this page
- Material changes will be notified via email
- Continued use constitutes acceptance of changes
11. Contact Information
For privacy-related inquiries or concerns:
12. Additional Rights for Specific Jurisdictions
12.1. California Residents
Under the California Consumer Privacy Act (CCPA), you have additional rights:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising these rights
12.2. European Economic Area Residents
Under GDPR, you have additional rights:
- Right to data portability
- Right to restrict processing
- Right to object to processing
- Right to lodge a complaint with a supervisory authority
13. Legal Basis for Processing
For users in the European Economic Area, we process personal data on the following legal bases:
- Consent
- Contract performance
- Legal obligations
- Legitimate interests
By using our services, you acknowledge that you have read and understood this Privacy Policy.
